HR Support

HR Knowledge Base

Q1. How do I apply for leave?

Log in to the HRMS portal, go to 'Leave Management' > 'Apply Leave'. Select the leave type, from/to dates, and enter the reason. Submit for manager approval. You will receive an email confirmation once the leave is approved or rejected.

Q2. What types of leave are available?

We offer Earned Leave (EL), Sick Leave (SL), Casual Leave (CL), Maternity/Paternity Leave, Bereavement Leave, and Compensatory Off (Comp-off). Leave balances are visible in the HRMS portal under 'Leave Balance'. Policies vary by employment type.

Q3. How do I access my payslip?

Log in to the HRMS portal, go to 'Payroll' > 'Payslips'. Select the month and year to view or download your payslip as a PDF. Payslips are generated on the 1st of every month. Contact payroll@company.com for discrepancies.

Q4. What is the process for expense reimbursement?

Submit your expense claim via the HRMS portal under 'Finance' > 'Expense Claims'. Attach original receipts, categorize expenses, and submit for manager approval within 30 days of incurring the expense. Reimbursements are processed in the next payroll cycle.

Q5. How do I update my personal details in the HRMS?

Log in to the HRMS portal, go to 'My Profile' > 'Edit'. You can update your contact number, address, emergency contact, and bank details. Changes to name or ID proofs require HR verification with supporting documents.

Q6. How does the performance appraisal process work?

The annual appraisal cycle runs from April to March. Employees complete self-assessments in March, followed by manager reviews. Final ratings are communicated by end of April. Increment letters are issued in May and effective from June.

Q7. How do I submit a resignation?

Submit your resignation letter via email to your manager and HR (hr@company.com). Log in to the HRMS and update your notice period start date. The standard notice period is 2 months unless stated otherwise in your offer letter.

Q8. How do I apply for work-from-home?

Submit a WFH request via the HRMS portal under 'Attendance' > 'WFH Request'. Select the date and reason, and submit for manager approval. WFH is subject to project requirements and manager discretion. Approvals must be obtained in advance.

Q9. What is the policy for overtime compensation?

Overtime beyond 9 hours/day is compensated as Comp-off (1 day per 8 extra hours worked) or paid overtime at 1.5x the hourly rate, as per the employment category. Claims must be submitted in the HRMS within 7 days of working overtime.

Q10. How do I access my Form 16?

Form 16 is uploaded in the HRMS portal under 'Payroll' > 'Tax Documents' by June 15 each year. Download and use it for your income tax filing. Contact payroll@company.com if the form is not available after the due date.

Q11. How do I register a grievance?

Submit your grievance via the HRMS under 'Grievance' > 'Raise Grievance' or email hrgb@company.com. Grievances are acknowledged within 24 hours and resolved within 7-14 business days. You can escalate to the CHRO if unresolved.

Q12. What is the maternity leave entitlement?

Female employees are entitled to 26 weeks of paid maternity leave for the first two children, as per the Maternity Benefit Act, 2017. For the third child onwards, 12 weeks apply. Adoption and commissioning mothers are entitled to 12 weeks.

Q13. How do I enroll in the health insurance plan?

Health insurance enrollment is done during onboarding. To add or modify dependents, submit a request via HR under 'Benefits' > 'Insurance'. Changes are allowed during the annual enrollment window (January) or within 30 days of a qualifying life event.

Q14. What is the policy on learning and development?

Each employee is entitled to Rs.15,000/year for approved training and certifications. Submit a training request via HRMS under 'L&D' > 'Training Request'. Manager and HR approval is required. Udemy, LinkedIn Learning, and Coursera are approved platforms.

Q15. How do I track my attendance?

Attendance is tracked via biometric devices or the HRMS mobile app. Log in to the portal to view your daily in/out times, total working hours, and absenteeism report under 'Attendance' > 'My Attendance'. Regularization requests can be raised for missed punches.

Q16. What is the probation period policy?

New employees serve a probation period of 6 months. Performance is reviewed at 3 and 6 months. Confirmation is communicated via the HRMS. During probation, the notice period is 1 month. Probation can be extended based on performance.

Q17. How is variable pay calculated?

Variable pay (10-20% of CTC) is linked to company performance (50%) and individual performance rating (50%). It is paid annually in April after the appraisal cycle. The payout percentage is communicated with the appraisal letter.

Q18. How do I get a bonafide or experience letter?

Raise a request via HRMS under 'HR Services' > 'Letters'. Specify the letter type and purpose. Bonafide letters are issued within 2 business days; experience letters are issued post separation within 30 days of the last working day.

Q19. What is the flexi-hour or flexible working policy?

Employees can choose their 9-hour work window between 7 AM and 9 PM, subject to manager approval. Core hours (11 AM - 4 PM) require all team members to be available. Flexi-hour requests are submitted via HRMS.

Q20. How do I refer a candidate for a job opening?

Submit referrals via the HRMS portal under 'Talent Acquisition' > 'Employee Referral'. Upload the candidate's resume and provide their contact details. Referral bonuses (Rs.10,000-50,000 depending on role) are paid after the referred employee completes 6 months.

Q21. What is the travel policy for business trips?

Domestic business travel requires manager approval 3 days in advance. Book tickets and hotels via the corporate travel portal. Submit expense claims within 10 days of return with receipts. Per diem allowances apply for meals based on the city tier.

Q22. How do I access the Employee Assistance Program (EAP)?

The EAP offers free, confidential counseling sessions (up to 6 per year) for personal and professional issues. Contact the EAP provider at eap@provider.com or the dedicated helpline. HR does not have access to EAP session details.

Q23. What is the no-objection certificate (NOC) process?

For higher studies, outside employment, or visa applications, submit an NOC request via HRMS under 'HR Services' > 'NOC Request'. HR will process within 5 business days. NOC for outside employment is subject to non-compete clause review.

Q24. How do I claim Long-Term Care or paternity leave?

Paternity leave of 15 days is available for male employees within 3 months of childbirth or adoption. Apply via HRMS under 'Leave Management'. Supporting documents (birth certificate) are required. Leave is paid and does not affect EL balance.

Q25. What is the separation process?

Submit resignation via HRMS and serve the notice period. Clearance from IT, Finance, and Admin is required. The final settlement (F&F) including unpaid salary, leave encashment, and gratuity is processed within 30-45 days of the last working day.

Q26. How do I change my bank account for salary credit?

Submit a bank account change request via HRMS under 'Payroll' > 'Bank Details'. Upload a cancelled cheque or bank statement. Changes take effect from the next payroll cycle. Salary will continue to the old account until verification is complete.

Q27. What is the company's policy on harassment?

We have a zero-tolerance policy on sexual and workplace harassment per POSH Act 2013. Report incidents to the Internal Committee (IC) via ics@company.com. Complaints are investigated within 90 days. Retaliation against complainants is strictly prohibited.

Q28. How do I get IT equipment for remote work?

Submit an IT equipment request via HRMS under 'IT Services' > 'Equipment Request'. Approval is subject to role and tenure. Equipment is delivered to your address within 5-7 business days. A maintenance policy agreement must be signed.

Q29. What is the gratuity policy?

Gratuity is payable upon completion of 5 years of continuous service, as per the Payment of Gratuity Act. It is calculated as (Last Basic Salary / 26) x 15 x Number of Years Served. It is paid as part of the F&F settlement.

Q30. How do I access the company intranet or employee portal?

Access the intranet at intranet.company.com using your official email and LDAP password. It contains policies, announcements, org charts, and self-service tools. For access issues, contact IT helpdesk at itsupport@company.com or raise a ticket via HRMS.