Managing Call Recording on Your Polycom Deskphone

Here’s how you can pause and resume call recording on your Polycom deskphone.

1. Press the Answer key on your Polycom deskphone to answer the incoming call.

   

   2. Once the call is connected, recording starts automatically and continues by default from the moment the       call is answered.

   3. To pause the recording during the call, dial *00 on the keypad. 

   You will hear an automated message saying "recording stopped." This confirms that the call is
   no longer being recorded.

   

   4. To resume call recording, dial *00 again, you will hear “recording started,” confirming that the recording has resumed.

   Use Cases

   Scenario	Action
   Discussing Sensitive Patient Information	Pause recording when collecting confidential details such as medical history, payment information, or personal identifiers.
   Handling Payment Details	Temporarily stop recording while a caller shares credit/debit card information to maintain PCI compliance.
   Verifying Personal Data	Pause recording when confirming sensitive data like date of birth, address, or identification numbers.
   Addressing Privacy Requests	Pause recording if a caller requests that certain information not be recorded.

   Support

   Mail us at support@voicestack.com or call 407-833-6436.